Privacy Policy

This privacy policy explains how Rate Marketing (“RATE”, “we”, “us” or “our”), trading as Rate Social Ltd, collects, uses and protects the personal information you share with us when you visit our website or work with us. We are the data controller for the information described here.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

RATE Marketing is a marketing agency operating from Nottingham. If you have any questions about this policy or how we handle your data, you can reach us at katie@ratemarketing.co.uk.

Information we collect

We only collect the information we need to respond to you and to run our business. Depending on how you interact with us, this may include:

• Contact details — your name, email address, phone number and company, when you complete a form or email us.
• Project information — anything you choose to tell us about your goals, brief or organisation.
• Usage data — information about how you use our website, collected through cookies and similar technologies (see our cookie policy).
• Correspondence — records of any messages you send us, so we can manage our relationship with you.

How we use your information

We use the information we collect to:

• respond to your enquiries and provide the services you ask for;
• manage projects and our ongoing relationship with clients;
• send you occasional insights or updates, where you have asked to receive them;
• improve our website, services and the experience we offer;
• meet our legal and regulatory obligations.

Our legal basis

Under UK GDPR, we rely on the following legal bases to process your data: consent (for example, when you opt in to our newsletter), legitimate interests (to respond to enquiries and run our business effectively), contract (to deliver the services we have agreed with you), and legal obligation (where the law requires it).

Sharing your information

We never sell your personal data. We may share it with trusted third-party providers who help us operate — such as email, hosting, analytics and payment providers — and only to the extent they need it to perform their service. All providers are required to keep your data secure and use it only for the purposes we specify.

How long we keep it

We keep personal data only for as long as necessary for the purposes set out in this policy, or as required to meet our legal and accounting obligations. When data is no longer needed, we securely delete or anonymise it.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to request a copy of your data in a portable format. Where we rely on consent, you can withdraw it at any time. To exercise any of these rights, email katie@ratemarketing.co.uk.

Cookies

Our website uses cookies to keep the site working and to understand how it is used. You can read more and manage your choices in our cookie policy.

Keeping your data secure

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work hard to protect your information and review our measures regularly.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

How to contact us

If you have any questions, or wish to make a complaint about how we handle your data, contact us at katie@ratemarketing.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.